COMPLIMENTARY DELIVERY ON ORDERS OVER £150
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Client Guarantee
Our commitment to product excellence, hygiene protection, and hassle-free returns under UK Consumer Law.
Compliant with UK Consumer Contracts Regulations 2013 & Consumer Rights Act 2015
Under the UK Consumer Contracts Regulations 2013, you have a statutory right to cancel your purchase within 14 calendar days from the day you (or a third party designated by you) physically receive your order.
Important consumer notice for luxury cosmetics:
In accordance with Regulation 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, contracts for the supply of goods that are sealed for health protection or hygiene reasons cease to be eligible for cancellation once unsealed after delivery.
To be eligible for return:
Notify Our Concierge
Contact lettybeautyco@gmail.com or WhatsApp with your order number and reason for return within 14 days of receipt.
Receive Return Authorisation
Our team will issue an official Return Merchandise Authorisation (RMA) reference number and detailed dispatch instructions.
Pack & Dispatch
Repack your items securely in the original packaging and dispatch via a tracked postal or courier service.
Under the UK Consumer Rights Act 2015, products must be as described, fit for purpose, and of satisfactory quality. If your order arrives damaged, defective, or incorrect:
Once your returned parcel is received at our UK distribution hub, our quality inspection team will verify the condition of the seals and products within 48 hours.
Approved refunds will be processed immediately and credited to your original payment method (Credit/Debit Card via Stripe, Apple Pay, Google Pay). Depending on your banking institution, funds typically appear on your statement within 5 to 10 business days.
Our client care specialists are available to guide you through every step:
LETTY Returns Department
Email: lettybeautyco@gmail.com
WhatsApp Concierge: +44 7311 564331
Response SLA: Under 24 hours.
